Privacy Policy

Introduction

DINE AND GATHER is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

This policy applies to all personal information collected through our website, reservations, and events. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), and we aim to be transparent about how your information is handled at every stage of your experience with us.

Information We Collect

We collect personal information that you provide directly, such as your name, email address, phone number, and any details you include when making a reservation or inquiry. This helps us deliver a seamless dining experience and respond to your requests accurately.

• Contact details: your name, email address, phone number, and postal address when you book a table or contact us.
• Reservation details: booking date, time, number of guests, seating preferences, and any special occasions you mention.
• Dietary and event preferences: allergies, dietary requirements, accessibility needs, and preferences for private events or themed evenings.
• Technical information: we may automatically collect your IP address, browser type, device type, operating system, and pages visited on our website.

We only collect personal information that is reasonably necessary for our functions and activities, and we do so by lawful and fair means.

How We Use Your Information

We use your personal information to manage reservations, respond to inquiries, improve our services, and send you relevant updates if you have opted in. The specific purposes include:

1. Managing bookings and payments: we use your contact and reservation details to confirm, modify, or cancel bookings and to process any required deposits or payments.
2. Communicating with you: we may contact you about your reservation, respond to your questions, and provide important updates about our venue or events.
3. Improving our services: we analyse aggregated technical information to understand how visitors use our website and to enhance functionality, navigation, and content.
4. Marketing and offers: with your consent, we may send you information about special events, seasonal menus, and gatherings. You can opt out at any time.

Disclosure of Personal Information

We do not sell your personal information. We may share it with trusted service providers who assist us in operating our website and business, such as reservation platforms and payment processors. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

We may also disclose personal information if required by law, to comply with a legal process, to protect the rights or property of DINE AND GATHER, or to ensure the safety of our guests and staff.

Data Security

We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, alteration, or disclosure. While no method of transmission or storage is completely secure, we take the following steps to protect your data:

• Use of encryption for data transmission between your browser and our website.
• Restricted access to personal information within our organisation, limited to team members who need it to perform their duties.
• Regular review of our security practices and procedures to address new risks.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can control cookies through your browser settings, including blocking or deleting them, although this may affect some website functionality.

• Essential cookies: required for core site functionality such as navigation and secure areas.
• Analytics cookies: help us understand how visitors use our site, which pages are popular, and where improvements are needed.
• Preference cookies: remember choices you make, such as language or region, to provide a more personalised experience.

You can opt out of non-essential cookies through our cookie settings or your browser preferences. For more details, please see our Cookie Policy.

Your Rights

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. You may also request deletion of your personal information, subject to any legal obligations we may have to retain certain records.

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to update or correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information where it is no longer needed, subject to legal requirements.

To exercise these rights, contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes, we may notify you via email if we have your contact details, or by placing a prominent notice on our website.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: